Thanks for shopping with TheGood. Below is everything you need to know about how we ship orders.
1) Where we ship
We ship within New Zealand and Australia, yet we can also quote international shipping on request.
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New Zealand and Australia: available at checkout
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International: please contact us with your address for a shipping quote.
2) Processing times
Orders are packed and dispatched within 1–2 business days (excluding weekends and public holidays).
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During busy periods (sales, launches, holidays), dispatch may take a little longer. If there’s any delay, we’ll let you know.
3) Delivery estimates
Delivery timeframes begin once your order has been dispatched.
New Zealand (standard): 1–3 business days
New Zealand (rural): add 1–2 business days
International: 7–21 business days depending on destination
These are estimates only and can vary due to courier delays, weather, customs processing, and peak seasons.
4) Shipping costs
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
5) Tracking
Where available, we’ll send you a tracking link by email once your parcel is on the way. Please allow up to 24 hours for tracking to update.
6) Customs, duties & taxes (international orders)
International orders may be subject to customs duties, import taxes, and fees. These charges are set by your country and are the customer’s responsibility. We can’t control or predict these costs.
7) Address accuracy
Please double-check your shipping address at checkout.
If an order is returned to us due to an incorrect/incomplete address:
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we can re-ship it at your expense, or
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issue a refund for the item(s) only (shipping fees are non-refundable), once the parcel is returned to us in original condition.
8) Delivery issues, lost or delayed parcels
If your parcel appears delayed, please check tracking first. If you still need help, contact us with your order number.
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If the courier marks the parcel as “delivered” but you can’t find it, please check around your property and with neighbours/household members first.
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We’ll assist with lodging an enquiry with the courier where applicable, but we are not responsible for parcels lost due to theft after confirmed delivery.
9) Damaged items
If your order arrives damaged, contact us within 48 hours of delivery with:
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your order number
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photos of the damage and packaging
We’ll work with you on a replacement (if available) or an appropriate solution.
10) Returns & exchanges
Shipping policy covers delivery only. For returns/exchanges, please see our Returns Policy link.
11) Contact
Questions? Please reach out via our contacts page.
Business hours: 9am-5pm, Mon-Fri (excludes puiblic holidays)
Last updated 16 February 2026